Frequently Asked Questions

Shipping

How much is the shipping fee?

Free shipping on all orders globally.

You can pay $10 extra per order for faster shipping method according the specific address.

What are the shipping methods?

Standard shipping: USPS, UPS and FedEX
Fast shipping: DHL

What is the shipping time?

2 to 5 working days (for US only)
7 to 14 working days (global)

Orders

How do I know if my order was placed successfully?

If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.

How can I make changes to my order?

Simply email us at gearart@gearart.com within 12 hours. Be sure to include your order number! If it is the device type, case type or color that you would like to adjust, please also let us know the details in the email. Please keep in mind that order changes can only be made before they are designed or shipped.

How can I cancel my order?

We’re sorry to hear that you’ll be canceling your order with us! We may be able to cancel your order for you if it hasn’t been processed out yet. Please contact us at gearart@gearart.com with your order number, and we will look into the status of the order and assist you accordingly. If your order has already been processed to ship, we will be unable to cancel your order.

Returns

Can I return the product?

If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction. Please contact our Customer service at gearart@gearart.com to get the return address.

We accept the return of products due to obvious faults. Customers have the right to apply for a return within 14 days after delivery of the product.

Please note that a refund or replacement is not possible for the Design For You and DIY products if there is no obvious issue with the case, as the product has been specifically produced for you.

What if I have a problem after my order has been delivered?

Timely notification and valid proof can help us resolve your issue(s) as quickly as possible. If you encounter any of the following problems with your order, please contact us at gearart@gearart.com within three business days of receiving your order with a detailed description of the issue(s) you are having along with any other relevant information:

Damaged items in the package.
Items in the package are not the products you ordered, or some items are missing.
The package is marked as having been signed for on the courier’s website, but you did not receive the package.

How do I get a refund?

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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